Mackayabella Guest House

Privacy Policy

This privacy policy (“Policy”) describes how Mackaya Bella Guest House (“Mackaya Bella”, “we”,
“us” or “our”) collects, protects and uses the personally identifiable information (“Personal
Information”) you (“User”, “you” or “your”) may provide on the splashinnbnb.com website and any
of its products or services (collectively, “Website” or “Services”). It also describes the choices
available to you regarding our use of your Personal Information and how you can access and
update this information. This Policy does not apply to the practices of companies that we do not
own or control, or to individuals that we do not employ or manage.

Automatic collection of information

When you visit the Website our servers automatically record information that your browser sends.
This data may include information such as your device’s IP address, browser type and version,
operating system type and version, language preferences or the webpage you were visiting
before you came to our Website, pages of our Website that you visit, the time spent on those
pages, information you search for on our Website, access times and dates, and other statistics.

Collection of personal information

You can visit the Website without telling us who you are or revealing any information by which
someone could identify you as a specific, identifiable individual. If, however, you wish to use
some of the Website’s features, you will be asked to provide certain Personal Information (for
example, your name and e-mail address). We receive and store any information you knowingly
provide to us when you create an account, make a purchase, or fill any online forms on the
Website. When required, this information may include your email address, name, phone number,
address, or other Personal Information. You can choose not to provide us with your Personal
Information, but then you may not be able to take advantage of some of the Website’s features.
Users who are uncertain about what information is mandatory are welcome to contact us.

Managing personal information

You are able to access, add to, update and delete certain Personal Information about you. The
information you can view, update, and delete may change as the Website or Services change.
When you update information, however, we may maintain a copy of the unrevised information in
our records. Some information may remain in our private records after your deletion of such
information from your account. We will retain and use your Personal Information for the period
necessary to comply with our legal obligations, resolve disputes, and enforce our agreements
unless a longer retention period is required or permitted by law. We may use any aggregated
data derived from or incorporating your Personal Information after you update or delete it, but not
in a manner that would identify you personally. Once the retention period expires, Personal
Information shall be deleted. Therefore, the right to access, the right to erasure, the right to
rectification and the right to data portability cannot be enforced after the expiration of the retention
period.

Use of collected information

Any of the information we collect from you may be used to personalize your experience; improve
our Website; improve customer service and respond to queries and emails of our customers;
process transactions; send newsletters; send notification emails such as password reminders,
updates, etc; run and operate our Website and Services. Information collected automatically is
used only to identify potential cases of abuse and establish statistical information regarding
Website usage. This statistical information is not otherwise aggregated in such a way that would
identify any particular user of the system.

Billing and payments

We use third-party payment processors to assist us in processing your payment information
securely. Such third-party processors’ use of your Personal Information is governed by their
respective privacy policies which may or may not contain privacy protections as protective as this
Privacy Policy. We suggest that you review their respective privacy policies.

Privacy of children

We do not knowingly collect any Personal Information from children under the age of 16. If you
are under the age of 16, please do not submit any Personal Information through our Website or
Service. We encourage parents and legal guardians to monitor their children’s Internet usage and
to help enforce this Policy by instructing their children never to provide Personal Information
through our Website or Service without their permission. If you have reason to believe that a child
under the age of 16 has provided Personal Information to us through our Website or Service,

please contact us. You must also be old enough to consent to the processing of your Personal
Information in your country (in some countries we may allow your parent or guardian to do so on
your behalf).

Newsletters

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may
choose to stop receiving our newsletter or marketing emails by following the unsubscribe
instructions included in these emails or by contacting us. However, you will continue to receive
essential transactional emails.

Cookies

The Website uses “cookies” to help personalize your online experience. A cookie is a text file that
is placed on your hard disk by a web page server. Cookies cannot be used to run programs or
deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by
a web server in the domain that issued the cookie to you. We may use cookies to collect, store,
and track information for statistical purposes to operate our Website and Services. You have the
ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can
usually modify your browser setting to decline cookies if you prefer. To learn more about cookies
and how to manage them, visit internetcookies.org
In addition to using cookies and related technologies as described above, we also may permit
certain third-party companies to help us tailor advertising that we think may be of interest to users
and to collect and use other data about user activities on the Website. These companies may
deliver ads that might also place cookies and otherwise track user behavior.

Do Not Track signals

Some browsers incorporate a Do Not Track feature that signals to websites you visit that you do
not want to have your online activity tracked. Tracking is not the same as using or collecting
information in connection with a website. For these purposes, tracking refers to collecting
personally identifiable information from consumers who use or visit a website or online service as
they move across different websites over time. How browsers communicate the Do Not Track
signal is not yet uniform. As a result, this Website is not yet set up to interpret or respond to Do
Not Track signals communicated by your browser. Even so, as described in more detail
throughout this Policy, we limit our use and collection of your personal information.

Affiliates

We may disclose information about you to our affiliates for the purpose of being able to offer you
related or additional products and services. Any information relating to you that we provide to our
affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

Links to other websites

Our Website contains links to other websites that are not owned or controlled by us. Please be
aware that we are not responsible for the privacy practices of such other websites or third-parties.
We encourage you to be aware when you leave our Website and to read the privacy statements
of each and every website that may collect Personal Information.

Information security

We secure information you provide on computer servers in a controlled, secure environment,
protected from unauthorized access, use, or disclosure. We maintain reasonable administrative,
technical, and physical safeguards in an effort to protect against unauthorized access, use,
modification, and disclosure of Personal Information in its control and custody. However, no data
transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive
to protect your Personal Information, you acknowledge that (i) there are security and privacy
limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of
any and all information and data exchanged between you and our Website cannot be
guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by
a third-party, despite best efforts.

Data breach

In the event we become aware that the security of the Website has been compromised or users
Personal Information has been disclosed to unrelated third parties as a result of external activity,
including, but not limited to, security attacks or fraud, we reserve the right to take reasonably
appropriate measures, including, but not limited to, investigation and reporting, as well as
notification to and cooperation with law enforcement authorities. In the event of a data breach, we
will make reasonable efforts to notify affected individuals if we believe that there is a reasonable
risk of harm to the user as a result of the breach or if notice is otherwise required by law. When
we do, we will post a notice on the Website.

Legal disclosure

We will disclose any information we collect, use or receive if required or permitted by law, such as
to comply with a subpoena, or similar legal process, and when we believe in good faith that
disclosure is necessary to protect our rights, protect your safety or the safety of others,
investigate fraud, or respond to a government request. In the event we go through a business
transition, such as a merger or acquisition by another company, or sale of all or a portion of its
assets, your user account, and Personal Information will likely be among the assets transferred.

Changes and amendments

We may update this Privacy Policy from time to time in our discretion and will notify you of any
material changes to the way in which we treat Personal Information. When changes are made,
we will revise the updated date at the bottom of this page. We may also provide notice to you in
other ways in our discretion, such as through contact information you have provided. Any
updated version of this Privacy Policy will be effective immediately upon the posting of the
revised Privacy Policy unless otherwise specified. Your continued use of the Website or Services
after the effective date of the revised Privacy Policy (or such other act specified at that time) will
constitute your consent to those changes. However, we will not, without your consent, use your
Personal Data in a manner materially different than what was stated at the time your Personal
Data was collected.

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By
using the Website or its Services you agree to be bound by this Policy. If you do not agree to
abide by the terms of this Policy, you are not authorized to use or access the Website and its
Services.

Contacting us

If you would like to contact us to understand more about this Policy or wish to contact us
concerning any matter relating to individual rights and your Personal Information, you may send
an email to stay@mackayabella.co.za

This document was last updated on 31 July 2021